St. George's Students' Union

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If you find yourself 'in trouble' with the Institution, don't panic; there is help and support at St George's.  

This page contains help and advice from the Students' Union on all the individual SGUL procedures and policies. 

If you wish to speak to anyone about a procedure, the people to ask are Tanisha Amin (Vice President; Education & Welfare) in the SU and Assistant Registrar; Student Affairs in Registry.

The SGSU advice service is a free, confidential and impartial service. We’re here to help if you need support during your studies. 

We provide:

  • Support in making an appeal
  • Assistance if you have mitigating circumstances or need an extension
  • Advice on submitting a complaint
  • Guidance on the disciplinary procedures
  • Support if your Fitness to Practice is called into question
  • Signposting to sources of support whatever issue you're facing

Click on the tabs below for more details:

Use this procedure:

  • When you wish to complain about the provision of your programme of study

  • When you wish to complain about the facilities of SGUL

  • When you are unhappy with a member of staff’s specific actions, behaviour or the performance of his/her professional duties in teaching, research, administration or a support role

  • When you are unhappy about the behaviour or actions of another St George’s student

  • When you feel that action taken by individuals (for example a member of Registry staff) under the initial (informal or semi-formal) stages of any other procedure is inappropriate or inadequate

Here you can find the complaints procedure. Your complaint must be submitted to registry using the complaints form which can be obtained from the Student Centre or the Student Union. For more information you can pop in to see the VP Education and welfare in the SU, or check out our helpful guide.

You will be put through this procedure:

If you are accused of misconduct (see General Regulations chapter 20) 

Here you can find the disciplinary procedure. For more information you can pop in to see the VP Education and welfare in the SU, or check out our helpful guide.

Use this procedure:

  • If you have failed an exam and then failed all of your automatic resit attempts, you need to go through this procedure to apply for a final attempt at the exam.  This may mean repeating the year

  • If you have failed your SSC, then resubmitted it and failed it again.  You need to go through this procedure in order to apply for a third attempt at it

  • If you are a Physiotherapy or Radiography student and have failed all of your automatic attempts at a certain placement/attachment

  • If you have failed all of your automatic resubmission attempts of the coursework/assessment elements of your course

Here you can find the discretionary attempt procedure. Your final discretionary attempt must be submitted to registry using the final discretionary attempt form which can be obtained from the Student Centre or the Student Union. For more information you can pop in to see the VP Education and welfare in the SU, or check out our helpful guide.

Use this procedure:

When you want to request a review of provisional examination results or decisions of a Board of Examiners because you believe you result was affected for one of the following reasons:

a)    The result as published was affected by an administrative error (this happens very rarely)

b)    The examinations and/or meeting of the Board of Examiners were not conducted in accordance with the Scheme, Regulations and approved procedures of St George’s

c)    Your performance had been adversely affected by illness or other relevant factors which either you had been unable to make known to the Board of Examiners at the appropriate time (there has to be a good reason for this that you will need to explain), or which the Board of Examiners had failed properly to take into account

Here you can find the representations procedure. Your appeal must be submitted to registry using the representations form which can be obtained from the Student Centre or the Student Union. For more information you can pop in to see the VP Education and welfare in the SU, or check out our helpful guide.

You will be put through this procedure:

  • If you have been accused of cheating in a written exam or an OSCE

  • If you have been accused of plagiarism in an SSC or an assignment/assessment

  • For the full list of Exam Offences, please read the General Regulations, paragraph 12.1.  This procedure is used to deal with breaches in any of them

Here you can find the exam irregularity procedure. For more information you can pop in to see the VP Education and welfare in the SU, or check out our helpful guide

You will be put through this procedure:

  • If you show persistent unsatisfactory attendance and/or performance

  • If you show lack of aptitude for the course

  • If you show unfitness to practise in a profession for which the course provides qualification

Here you can find the fitness to practise procedure. For more information you can pop in to see the VP Education and welfare in the SU, or check out our helpful guide.

You will be put through this procedure:

  • If you show persistent unsatisfactory attendance and/or performance

  • If you show lack of aptitude for the course

  • If you show unfitness to practise in a profession for which the course provides qualification

Here you can find the fitness to practise procedure. For more information you can pop in to see the VP Education and welfare in the SU, or check out our helpful guide.

You will be put through this procedure:

  • If you show persistent unsatisfactory attendance and/or performance

  • If you show lack of aptitude for the course

  • If you show unfitness to practise in a profession for which the course provides qualification

Here you can find the fitness to practise procedure. For more information you can pop in to see the VP Education and welfare in the SU, or check out our helpful guide.